Film Turnaround Times

Our current approximate turnaround times for film processing & scanning are:

Noritsu

5 business days

Frontier

8 business days

Turnaround time begins when your film enters processing at the lab and ends when your scans are delivered. Film received by 10AM PT is processed on the same business day, which is when your turnaround clock starts.

These times are estimates, not guaranteed delivery dates. Every order is a little different, and factors such as the number of rolls, exposure quality, scan size, and special requests can affect how long your order takes.

Frequently Asked Questions

What does my film confirmation email mean?

When you receive your confirmation email from Richard, it means we've received your film at the lab, hooray! 

Does shipping time count toward my turnaround time? 

Nope! Our turnaround estimate begins after your film arrives at Richard and enters processing. The time it takes your film to reach the lab depends on the shipping carrier and service you choose. 

USPS: Delivery times can vary, and packages are not automatically traceable unless you purchase a service that includes tracking. If you're shipping with USPS, we recommend mailing your film from a Post Office and choosing a tracked service. 

UPS Ground: A great option for shipping to Richard, especially from the West Coast. Packages typically arrive within approximately 2 business days from the West Coast and may take up to 5–6 business days from the East Coast. 

Remember to account for shipping time when estimating when you will receive your scans. The processing estimate begins after your film arrives at the lab, not when you put it in the mail. 

Will the turnaround time of my order be different than the estimate? 

It could be. Several variables can affect the completion time of your order, including: 

  • The number of rolls you send: Higher roll counts may take longer to complete. 
  • The quality and consistency of your exposures: Film that needs extra attention from our scanners to achieve the best results may take longer. 
  • The size of your scans: Large scans take longer to produce and move through our quality assurance process, especially for black & white film. 
  • Special requests: Applying a color profile created through our Color PAC process can add to your turnaround time along with other special requests (roll numbering, etc.) 

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