Film Turnaround Times
*Turnaround times stated in your confirmation emails are the times we typically expect most scans will be delivered. Please note that various factors, such as the number of rolls, exposure quality, scan size, special requests, and shipping method, can influence the completion time of your order. We strive to communicate any unexpected delays promptly and appreciate your understanding.
Frequently Asked Questions
How does Richard estimate the average turnaround time?
We calculate the average number of days it took us to complete an order the previous week. This is done by adding up the total number of days it took to complete each order, and dividing it by the total number of orders.
For example, if 50 orders were completed in 1 day, 30 orders in 3 days, and 20 orders in 5 days, then the average is (50 days + 90 days + 100 days) ÷ 100 orders = 2.4 days.
Will the turnaround time of my order be different than the average?
It could be, because there are a lot of different variables that influence how close the completion time of your order is to the average turnaround time. They include:
- The number of rolls you send—high roll counts take longer to complete.
- The quality/consistency of your exposures—film that needs extra love and attention from our scanners to achieve the best results will take longer.
- The size of your scans—large scans take a bit longer to produce and go through our quality assurance checks, especially for black & white film.
- Special requests—things like roll numbering, toy cameras, cross processing, pushes/pulls, and applying a color profile you built with us through the Color PAC process can all add to your turnaround time.
- Your shipping method—the earlier in the day your film gets to the lab, the faster we can get it into production. Film received later in the day may not be processed until the next business day. We recommend Priority Shipping with FedEx.