Shipping Policy

Order Processing & Turnaround Times

Processing and shipping times vary depending on the products and services ordered.

Film Developing & Scanning

Film developing orders begin processing once your film has been received at our lab, not when your order is placed.

Turnaround times vary depending on the film type, services selected, and current lab volume. Once your order is complete, digital scans will be delivered electronically, and any negatives or prints will be shipped according to your selected options.

Photographic Prints & Custom Products

Prints, frames, and other made-to-order products require production time before shipping. Turnaround times vary depending on the products ordered and current production volume.

Fresh Film & Merchandise

For in-stock fresh film and other merchandise, please allow up to three (3) business days for processing and shipment.

All turnaround estimates exclude shipping transit times.

Shipping Film to Our Lab

Customers sending film for developing are responsible for ensuring their film is securely packaged and shipped to our lab.

We offer inbound shipping options for eligible film developing orders. Customers may also arrange their own shipping.

We recommend using a trackable shipping service and keeping your tracking information until your film has been received.

Shipping times to our lab are not included in our film developing turnaround estimates.

Shipping Services & Tracking

Domestic orders are shipped via USPS and UPS. International orders may be shipped via USPS International or FedEx.

Available shipping methods and rates are displayed at checkout and may vary depending on the products ordered and shipping destination.

Once your order ships, tracking information will be provided when available. Please allow up to 24 hours for tracking updates to appear.

Shipping Delays

Shipping estimates are not guaranteed. Delays may occur due to carrier disruptions, holidays, severe weather, or other circumstances beyond our control.

Production turnaround times and shipping transit times are separate. Selecting an expedited shipping method does not automatically expedite film developing, printing, or other production services.

We recommend allowing additional time for time-sensitive orders, particularly during peak seasons.

Declared Value & Delivery

Shipments with a declared value of less than $500 may be delivered without requiring a signature.

Lost or Damaged Shipments

We take great care in preparing and packaging your orders. However, we are not responsible for shipments lost, delayed, or damaged while in the custody of third-party shipping carriers, except as required by applicable law.

If a shipment is lost or damaged in transit, please contact us. We'll make reasonable efforts to assist with tracking inquiries and carrier claims.

We strongly recommend securely packaging all film sent to our lab and using a trackable shipping method.

Undeliverable Shipments

We are not responsible for shipments deemed undeliverable due to incorrect or incomplete addresses, refused deliveries, unavailable recipients, or other delivery restrictions.

If a shipment is returned to our lab, the customer is responsible for any applicable return postage and additional shipping charges required to resend the package.

Please verify your shipping address before completing your order.

Cancelled Orders

Cancelled orders may be subject to a $3 USD cancellation or restocking fee, deducted from the refund amount.

Orders that have already entered production or shipped may not be eligible for cancellation or a full refund.

Please refer to our Refund Policy for additional information.